Aeroflot Airline Astana Office in Kazakhstan

The leading Aeroflot Group is among the largest European and global airline carrier owing to its unique onboard and ground services. It is among the oldest airlines in the world with a top notch customer support for all regions. With direct and interconnecting flights to up to 146 destinations across 52 countries all support and ticketing queries can be resolved instantly by contacting Aeroflot Airline Astana Office in Kazakhstan.

Aeroflot Astana Office Address:

 P. O. Box 176, Sheremetyevo-2 Airport, Khimki District, Moscow Region, 141425

Phone: +77177216917

Fax: (+375-17)-328-69-79

Email: msqtosu@aeroflot.ru

Working hours
 Mon.-Fri.: 09:00 – 17:30,
Sat & Sun.: closed

Aeroflot’s official website: https://www.aeroflot.ru/

Aeroflot Airline Online Check-in: https://www.aeroflot.ru/us-en/information/airport/checkin/web_checkin

Note: Online check-in is accessible 24 hours a day, seven days a week, and closes 45 minutes before to departure.

Check Aeroflot Airline schedule here:- https://www.aeroflot.ru/us-en/information/airport/checkin/web_checkin

Check Aeroflot Airline flight status here: https://onlineboard.aeroflot.ru/en

Customer Service / Contact Center for Aeroflot Airlines

From Moscow, Russia: +7 (495) 223-55-55

Toll free: 8-800-444-55-55

Russia *555 MTS, Beeline, Megafon, Tele2 (toll free)

Requests for charter carriages should be sent to charter@aeroflot.ru (applicable only for legal entities when planning a chartered flight)

Requests for group transport should be sent to group@aeroflot.ru (applicable only for groups booked and paid for in Moscow)

Aeroflot’s Toll-Free Hotline for Disabled Air Travelers

Within the United States, dial 1-800-778-4838 (voice) or 1-800-455-9880 (telephone) (TTY)

Contact the Aviation Consumer Protection Division at 202-366-2220 (phone) or 202-366-0511 (fax) (TTY),

Air Consumer Protection Division, C-75, United States Department of Transportation, 1200 New Jersey Avenue, SE, West Building, Room W96-432, Washington, DC 20590

Aviation Consumer Protection Division’s Website: https://www.transportation.gov/airconsumer

Aeroflot Baggage claim:

To file a claim if your luggage is stolen or damaged, send a claim form to the address provided below. If you know anything about any missing things that are found on an Aeroflot flight as it lands at Sheremetyevo Airport, do let us know.

International flights phone +7(495)7538641

Email knbmvl@aeroflot.ru

Federal flights phone +7(499)5006552

Email knbvvl@aeroflot.ru

The following inquiries are handled by Customer Care at the Aeroflot Airlines Office in Astana:

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

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