Cebu Pacific Melbourne Airport Terminal (MEL)

Melbourne Airport VIC 3045, Australia

+61 3 9297 1600

Monday - Sunday : 24 Hours


Welcome to the bustling city of Cebu, Philippines, where the Cebu Pacific MEL Airport Terminal stands as a gateway to the vibrant archipelago. As one of the leading low-cost carriers in the Asia-Pacific region, Cebu Pacific Melbourne Airport Terminal has made its mark in the aviation industry with its extensive network and affordable fares. 

The MEL Airport Terminal, located at the Melbourne Airport, serves as a hub for this dynamic airline, connecting travelers to both domestic and international destinations. 

With its modern facilities, efficient services, and commitment to passenger satisfaction, the Cebu Pacific Melbourne  Airport Terminal (MEL) offers a seamless and enjoyable travel experience. 

Join us as we explore the features, amenities, and unique offerings of this state-of-the-art terminal, unveiling the wonders that await passengers who embark on their journeys through its gates.

Introduction to Cebu Pacific Airways

Cebu Pacific Airways is a renowned Philippine-based airline that has revolutionized the way people explore the skies. With a strong commitment to making air travel accessible to all, Cebu Pacific has become one of the leading low-cost carriers in the Asia-Pacific region, offering an extensive network of domestic and international destinations.

Since its inception, Cebu Pacific Airways has been driven by a passion for delivering remarkable experiences to its passengers. Whether you’re embarking on a business trip, planning a family vacation, or seeking new adventures, Cebu Pacific provides a reliable and budget-friendly option that doesn’t compromise on quality. 

With a fleet of modern aircraft, a customer-centric approach, and a dedication to safety and efficiency, Cebu Pacific Airways has earned the trust and loyalty of millions of travelers worldwide.

Introduction to Cebu Pacific Melbourne AirportTerminal (MEL)

As a major hub for Cebu Pacific, one of the Philippines’ leading low-cost carriers, MEL Airport offers a seamless travel experience, connecting passengers to a wide range of domestic and international destinations. With its strategic location and modern facilities, MEL Airport has become a key player in facilitating tourism, trade, and business growth in the region.

General Information About Cebu Pacific Melbourne  Airport Terminal

Whether you’re a first-time visitor or a frequent flyer, this section will provide you with a comprehensive overview of what to expect when navigating the Cebu Pacific Melbourne  Airport Terminal.

Airport NameMelbourne Airport
Cebu Pacific Melbourne Airport AddressMelbourne Airport VIC 3045, Australia
IATA Airport CodeMEL
Cebu Pacific MEL TerminalTerminal 2
Airport Phone Number+61 3 9297 1600
Official Site
Working Hours24 hours
Official InstagramVisit Here
Official YouTubeVisit Here
Official FacebookVisit Here
Official TwitterVisit Here
Official LinkedinVisit Here

Cebu Pacific Melbourne  Airport Terminal Map

When it comes to traveling through the Cebu Pacific Melbourne  Airport Terminal, having a reliable map at your disposal is the key to a seamless journey. Here we will provide you with an in-depth look at the airport terminal map, empowering you to navigate the facilities with confidence and ease.

Cebu Pacific MEL Airport Terminal: An Ultimate Guide

Welcome to the ultimate guide to the Cebu Pacific MEL Airport Terminal, your comprehensive resource for everything you need to know about this bustling aviation hub. Whether you’re a first-time traveler or a frequent flyer, here we will provide you with an in-depth understanding of the terminal’s features, amenities, services, and unique offerings.


To help you navigate this procedure with ease, we have prepared a step-by-step guide on how to request flight check-in at Cebu Pacific Melbourne  Airport Terminal (MEL)

  • Make sure you arrive at the airport with ample time before your scheduled departure.
  • Once you enter the airport terminal, look for the designated Cebu Pacific check-in counters. 
  • Approach the check-in counter and present your travel documents, including your valid passport or identification card, booking reference number, and any other required documentation such as visas or travel permits.
  • Upon reaching the check-in counter, provide the Cebu Pacific representative with your booking details, such as your name, flight number, and destination. 
  • Cebu Pacific offers both counter check-in and self-service options, depending on your preference and the availability of facilities at the airport. 
  • If you have checked your baggage, the Cebu Pacific representative will guide you through the process of tagging and dropping off your luggage.
  • After completing the check-in process, the Cebu Pacific representative will provide you with your boarding pass. 
  • With your boarding pass in hand, make your way to the security checkpoint for the mandatory screening procedures.

By following these step-by-step instructions, you can request your flight check-in with Cebu Pacific at the airport seamlessly. 

Add/Purchase Baggage

To add baggage at the Cebu Pacific MEL Airport Terminal, you can follow these steps – 

  • Arrive at the MEL Airport Terminal in Cebu Pacific before your scheduled flight.
  • Look for the Cebu Pacific check-in counters.
  • Approach the Cebu Pacific staff or agent at the counter. 
  • Inform them you would like to add baggage to your booking.
  • Provide your flight details, such as your booking reference number or flight number, to staff for verification. 
  • The staff will assist you in adding baggage to your booking.
  • You may be required to pay an additional fee for the added baggage, depending on the airline’s baggage policy and the weight or size of the luggage.
  • Make the necessary payment for the additional baggage. Cebu Pacific typically accepts cash or credit card payments at the airport.
  • The staff will provide you with a baggage tag or sticker to affix to your luggage.
  • Once the baggage is processed, you can proceed to the designated baggage drop-off area to hand over your luggage.
  • Ensure that your baggage is within the allowed weight and size limits specified by Cebu Pacific.
  • Collect your boarding pass if you haven’t done so already, and proceed to the security check and boarding gate as per your flight’s departure time.

It’s always recommended to check the specific baggage policies and procedures of Cebu Pacific before your travel to ensure a smooth and hassle-free experience.

Read Cebu Pacific Airlines

Flight Reservation

If you prefer to make your flight reservation at the Cebu Pacific Melbourne  Airport Terminal (MEL), you can follow these step-by-step instructions to ensure a smooth and convenient booking process:

  • Plan to arrive at the airport well in advance of your desired travel date. 
  • Upon entering the airport terminal, look for the designated Cebu Pacific ticketing counter.
  • Approach the Cebu Pacific ticketing counter and inform the airline staff that you would like to make a flight reservation.
  • Prepare the necessary information required to make a flight reservation. 
  • Based on the information you provide, the Cebu Pacific staff will present you with available flight options that match your preferences. 
  • Once you have chosen your preferred flight, provide the necessary confirmation to the Cebu Pacific staff. 
  • After completing the reservation process, the Cebu Pacific staff will provide you with your itinerary and any other relevant travel documents.
  • Make the necessary payment as instructed by the Cebu Pacific staff, if you haven’t already done so.

It’s important to note that while making flight reservations at the airport is possible, it’s generally recommended to book your flights in advance through Cebu Pacific’s official website or other authorized booking channels. 

Ticket Cancellation

To request ticket cancellation with Cebu Pacific at the airport, follow these step-by-step instructions:

  • Make sure to give yourself enough time before your flight departure to complete the ticket cancellation process without feeling rushed.
  • Look for the Cebu Pacific MEL Airport Terminal counters. These are usually situated in the departure area or terminal.
  • Find a staff member wearing a Cebu Pacific uniform or badge and politely request their assistance for ticket cancellation.
  • Present your booking reference number, ticket information, and any identification documents (such as a passport) that may be required for verification purposes.
  • Clearly state the reason for your ticket cancellation. It could be due to personal circumstances, changes in travel plans, or any other valid reason.
  • Ask the Cebu Pacific representative about their cancellation policy and any associated fees or penalties. 
  • Follow the instructions provided by the representative regarding the cancellation process. This may involve filling out a cancellation form, signing documents, or providing additional information.
  • Double-check the details of your ticket cancellation, including the refund amount (if applicable) and any future travel credits or vouchers you may receive.
  •  If you are entitled to a refund, make sure to collect any relevant documents, such as a receipt or cancellation confirmation, for your records.
  • If you still plan to travel, ask if there are any alternative flights or options available that may better suit your needs. 

Remember, the specific steps and procedures for ticket cancellation may vary slightly depending on the airport and Cebu Pacific’s policies. 

Lost & Found Services

To inquire about lost and found services at Melbourne  Airport Terminal (MEL) for Cebu Pacific, follow these steps:

  • Upon arriving at the airport, locate the Cebu Pacific check-in counter or customer service desk. These are usually situated in the departure area or terminal.
  • Approach a staff member wearing a Cebu Pacific uniform or badge and inform them that you have lost an item.
  • Provide the representative with a detailed description of the lost item, including its appearance, size, brand, any unique features, and where and when you last saw it. The more specific you are, the better the chances of locating your item.
  • The Cebu Pacific representative will likely ask you to fill out a lost item report form. Provide all the required information accurately, including your contact details, flight information, and a description of the lost item.
  • Ask the Cebu Pacific representative about the location of the Lost and Found office at Melbourne  Airport Terminal. They will provide you with directions or guide you to the appropriate office.
  • Once you have the information about the Lost and Found office, contact them directly using the provided contact number or visit the office in person. Be prepared to provide the details from your lost item report and any additional information they may require.
  • Follow any instructions provided by the Lost and Found office regarding further steps or any documents needed for the retrieval of your lost item.

If you haven’t received any updates within a reasonable timeframe, consider following up with the Lost and Found office to inquire about the status of your lost item. They may have additional information or updates for you.

Cebu Pacific Arrivals at Melbourne Airport  

When arriving at Cebu Pacific MEL Airport Terminal, here’s a general overview of how the process typically works:

  • Disembarkation – Once the aircraft has landed and reached its parking position, the cabin crew will announce that it’s safe to disembark. Follow their instructions and make your way to the aircraft’s exit. Depending on the airport’s infrastructure, you may use a jet bridge or descend stairs onto the tarmac.
  • Immigration and Customs – After disembarking, proceed to the immigration area. Here, you will present your passport and any required travel documents to the immigration officers for entry clearance. Follow the instructions provided and comply with any immigration regulations and procedures in place. After clearing immigration, collect any checked baggage from the designated baggage claim area.
  • Arrival Hall – Once you have collected your baggage, proceed to the arrival hall of the airport. Here, you can expect to find facilities such as restrooms, transportation options, and possibly some passenger services like a currency exchange or car rental counters.
  • Ground Transportation – If you have pre-arranged transportation, such as a hotel transfer or private car, proceed to the designated meeting point or exit to meet your driver. Alternatively, if you require transportation to your destination, you can find options such as taxis, tricycles, or shuttle services outside the airport terminal. Ensure to choose authorized and reliable transportation providers.
  • Exit and Destination – Once you have cleared the arrival hall and arranged for transportation, you can proceed to your desired destination in Caticlan or Boracay Island. Follow the instructions and directions provided by your transportation service or seek assistance from airport staff if needed.

Cebu Pacific Departure at Melbourne Airport 

When departing from Cebu Pacific MEL Airport Terminal, here’s a general overview of how the process typically works for Cebu Pacific flights:

  • Check-in – Arrive at the airport within the recommended time frame before your flight. Check-in counters are usually available inside the terminal building. Ensure that you have your travel documents, such as your passport or identification card, and your flight booking details ready.
  • Baggage Drop-off – If you have checked baggage, proceed to the designated baggage drop-off area after completing the check-in process. Make sure your bags comply with Cebu Pacific’s baggage regulations in terms of weight, size, and any restrictions on prohibited items.
  • Security Screening – After check-in and baggage drop-off, proceed to the security screening area. Here, you will need to pass through a security checkpoint where your carry-on luggage, personal belongings, and will be screened.
  • Departure Lounge – Once you’ve completed security screening, proceed to the departure lounge. This area provides seating, restrooms, dining options, and duty-free shopping for passengers awaiting their flights. Check the flight information displays or listen to announcements for updates on your flight’s boarding time and gate number.
  • Boarding – When it’s time to board, Cebu Pacific will typically announce the boarding process. Follow the instructions given and proceed to the designated gate. Make sure to have your boarding pass and any necessary travel documents ready for presentation.
  • Aircraft Boarding – Once you reach the boarding gate, Cebu Pacific ground staff will scan your boarding pass and may check your travel documents. Follow their instructions and proceed to the aircraft. You may be required to walk on the tarmac or use a jet bridge depending on the airport infrastructure.
  • In-flight Experience – Once onboard, follow the instructions of the cabin crew for stowing your carry-on luggage, fastening your seatbelt, and other safety procedures. Enjoy your flight with Cebu Pacific, which typically offers a range of services, including in-flight entertainment and refreshments, depending on the duration and type of flight.

It’s important to note that specific procedures and requirements may vary depending on factors such as the airport’s facilities, Cebu Pacific’s policies, and any relevant travel restrictions or regulations. 

Other Services-

At Cebu Pacific Melbourne  Airport Terminal (MEL), the airline operates flights and provides various services for passengers. While specific services may be subject to change or availability, here are some common services you can expect at the Cebu Pacific terminal:

Car Rental

Cebu Pacific Melbourne  Airport Terminal (MEL) is a smaller domestic airport, and car rental services might not be as widely available compared to larger international airports. However, you can typically find car rental options in the vicinity of the airport or in nearby areas such as Boracay Island.

Here are a few well-known car rental companies in the Philippines that you can consider contacting or researching for car rental services:

  • Avis – Avis is a globally recognized car rental company with locations throughout the Philippines. You can check their website or contact their customer service for information on their availability and services near Melbourne Airport.
  • Budget – Budget is another major car rental company with operations in the Philippines. They offer a range of vehicles and services, including airport pick-up and drop-off options. Visit their website or contact them directly for information on their availability near the airport.
  • Hertz – Hertz is a renowned car rental company that operates in various locations in the Philippines. They offer a wide selection of vehicles and services, including airport transfers. You can visit their website or contact them for more details on their availability near Melbourne Airport.

Parking Options at Cebu Pacific MEL Airport Terminal

At Cebu Pacific Melbourne  Airport Terminal (MEL), there are parking options available for passengers who need to park their vehicles while traveling. Here are some parking options typically found at the airport:

  • Public Parking Lot – The airport usually has a designated public parking area where passengers and visitors can park their vehicles. This parking lot is typically located near the terminal building for convenient access.
  • Short-Term Parking – Short-term parking is available for passengers who need to park their vehicles for a shorter duration, such as when dropping off or picking up passengers. These parking spaces are generally closer to the terminal for easy access.
  • Long-Term Parking – If you require parking for an extended period, long-term parking options are typically available. These parking areas are suitable for travelers leaving their vehicles at the airport while they are away.


Overall, Cebu Pacific Melbourne Airport Terminal (MEL) offers a convenient and well-equipped terminal for Cebu Pacific passengers, ensuring a comfortable and hassle-free travel experience. By staying informed and utilizing the available services, passengers can make the most of their journey through this airport terminal.

Cebu Pacific Airlines Airport Other Locations

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