How To Add Wheelchair Assistance In Turkish Airlines?

Flying can be stressful for anyone, but for passengers with disabilities, it can be even more challenging. That’s why this airline is committed to providing the best possible travel experience for all passengers. Including those who require wheelchair assistance. People travel for many reasons, be it business or pleasure. Wheelchair assistance service is designed to make your journey as comfortable and stress-free as possible.

We will discuss how to add wheelchair assistance in Turkish Airlines flights. So you can travel with peace of mind knowing that your needs will be met. Whether you have a temporary or permanent disability or simply need some extra assistance getting around the airport. Read on to find out how the airline can help you have a smooth and enjoyable travel experience.

Types of Wheelchair Assistance Services

The airline is committed to providing exceptional service to all passengers. Including those with disabilities. For passengers with disabilities to have a comfortable and enjoyable travel experience, they offer a variety of wheelchair assistance services. Be it temporary/permanent disability, / simply needing some extra assistance getting around the airport, they can help. Here are the different types of wheelchair assistance mentioned below:

Airport Wheelchair Assistance

Wheelchair assistance is offered for passengers who require mobility assistance from check-in to their seat on the airplane. This service is available at all destinations and is free of charge. The airport wheelchair assistance service is provided by specially trained airport staff. They will get you to your departure gate or connecting flight. They will make sure that you have everything you need for your journey.

Boarding Wheelchair Assistance

This is available to passengers who require assistance getting to their seat on the airplane. It is also provided by specially trained airport staff who will assist you with boarding and disembarking the airplane. This service is available free of charge and is available at all destinations of this airline.

Onboard Wheelchair Assistance

They also provide onboard wheelchair assistance for passengers who require assistance during their flight. This service is available for passengers who are unable to walk or have limited mobility. It is designed to fit in the aisle of the airplane and is provided free of charge. The onboard wheelchair service must be requested at the time of booking.

Wheelchair-Accessible Lavatories

Wide-body aircraft are equipped with wheelchair-accessible lavatories. These lavatories are designed to accommodate passengers who require assistance with using the restroom. They are equipped with handrails and are spacious enough to accommodate wheelchairs.

Stowage of Wheelchair

They allow passengers to bring their own wheelchairs on board the airplane free of charge. If you are traveling with your own wheelchair, they will stow your wheelchair in the cargo hold of the airplane. The airline recommends that you inform of your wheelchair at the time of booking. It will ensure that they have enough space to accommodate your wheelchair.

Special Meals

A variety of special meals is offered to meet the dietary needs of passengers, including those with disabilities. If you have a specific dietary requirement, you can request a special meal at the time of booking. Special meals are free of charge and are designed to meet the nutritional needs of passengers with specific dietary requirements.

Medical Equipment

You can bring your own medical equipment on board the airplane. This includes items such as oxygen tanks, CPAP machines, and nebulizers. If you are traveling with medical equipment, you must inform the airline at the time of booking. It will ensure that they can accommodate your equipment on board the airplane.

Electric Wheelchair Assistance

If you have an electric wheelchair or mobility scooter, they can provide assistance with transporting it on the aircraft. This service includes the use of a special handling system that can safely load and unload electric wheelchairs and scooters. To request electric wheelchair assistance, inform at the booking time. Or you must at least inform 48 hours before your scheduled departure time. You will also need to provide details about the size and weight of your electric wheelchair or scooter. So that the airline can ensure that it can be safely transported.

Service Animal Assistance

Service animals are welcomed on board flights. Assistance is offered to passengers traveling with them. This service includes assistance with navigating the airport, as well as providing an appropriate seat for the service animal. To request service animal assistance, you will need to inform at booking or at least 48 hours before your scheduled departure time. You will also need to provide documentation that confirms your service animal’s status.

Oxygen Assistance

If you require oxygen during your flight, can provide assistance with arranging this. This service includes providing a supply of oxygen for the duration of your flight, and assistance with using it.

To request oxygen assistance, you will need to inform them at the time of booking. Or at least 48 hours before your scheduled departure time. You will also need to provide a medical certificate that confirms your need for oxygen.

Things to Keep in Mind Before Wheelchair Assistance

Here are some tips to keep in mind when requesting wheelchair assistance at the airport:

• Request wheelchair assistance at the time of booking.
• Arrive at the airport early to allow enough time for assistance.
• Communicate your needs clearly to airport staff.
• Have your travel documents and medical information readily available.
• Use a travel companion to assist you if necessary.
• Familiarize yourself with the airport layout and wheelchair-accessible routes.
• Be patient and courteous to airport staff providing assistance.
• Check your wheelchair or mobility aid at the gate or cargo hold.
• Follow safety guidelines and instructions from airport staff.
• Provide feedback to the airline to help improve their service.

How To Add Wheelchair Assistance In Turkish Airlines?

If you’re a passenger with a disability or limited mobility, requesting wheelchair assistance can make navigating through airports much easier. The airline offers wheelchair assistance to passengers who require it. You can request this assistance through various channels, including online, over the phone, or at the airport.

How to Book Wheelchair Assistance in Turkish Airlines Online?

Here are the steps to request wheelchair assistance online:

• Go to the website: Start by visiting the website at www.turkishairlines.com.
• Select “Special Assistance”: 
• Click on the “Special Assistance” link, which is typically found in the “Passenger Services” or “Customer Services” section.
• Provide your flight details: Enter your flight details, such as your flight number, departure and arrival cities, and travel dates.
• Various types of assistance is provided. It includes wheelchair assistance, assistance for the hearing-impaired, and assistance for the visually impaired. 
• Select the type of assistance you require from the list of options.
• You may be asked to provide additional information, such as your seating preferences or dietary requirements.
• Confirm your request: After providing all the necessary information, confirm your request for wheelchair assistance.
• Receive confirmation: You should receive confirmation of your request via email or through the mobile app.

How to Book Wheelchair Assistance In Turkish Airlines Offline?

Here are the steps to request wheelchair assistance through offline modes:

• You can request wheelchair assistance by calling customer service center. The number may vary depending on your location, so check the website for the appropriate number.
• Once you are connected with a customer service representative, provide your flight details. Including your flight number, departure and arrival cities, and travel dates.
• Let the customer service representative know the type of assistance you require. It includes wheelchair assistance or assistance for the visually impaired.
• You may be asked to provide additional information, such as your seating preferences or dietary requirements.
• After providing all the necessary information, confirm your request for wheelchair assistance.
• You should receive confirmation of your request via email.

How to Request Wheelchair Assistance at Airport Turkish Airlines?

Here are the steps to request wheelchair assistance directly at the airport:

• If you need wheelchair assistance, it is recommended that you arrive at the airport early to allow enough time for assistance.
• When you arrive at the airport, go to the check-in counter for your flight.
• Let the check-in agent know that you require wheelchair assistance. They will arrange for an airport staff member to assist you.
• You may be asked to provide additional information, such as your seating preferences or dietary requirements.
• Wait for an airport staff member to arrive with a wheelchair to assist you to your gate.
• When it’s time to board the plane, the airport staff member will assist you to your seat.

Frequently Asked Questions