How to Add Wheelchair Assistance in United Airlines?

Traveling can be a stressful experience, and for people with disabilities, it can be even more daunting. For wheelchair users, navigating through airports and boarding flights can be a challenging experience. However, the airline offers wheelchair assistance services to ensure that all passengers Regardless of their physical abilities have a comfortable and enjoyable travel experience. In this guide, we will provide a step-by-step process on How to Add Wheelchair Assistance in United Airlines.

Wheelchair Assistance Services Offered by United Airlines

The airline provides a range of wheelchair assistance services. It makes air travel more comfortable and accessible for passengers with mobility issues. Before requesting wheelchair assistance, it’s important to understand what services the airline offers. The type of wheelchair provided will depend on the passenger’s specific needs. The airline offers several options to ensure that passengers can travel comfortably and with ease.

Manual Wheelchair Assistance

Wheelchair assistance is provided for passengers who have difficulty walking long distances or climbing stairs. Manual wheelchairs are designed to be lightweight and easy to maneuver, making them ideal for navigating through busy airports. The airline provides trained personnel to assist passengers in using the manual wheelchair.

Electric Wheelchair Assistance

Electric wheelchair assistance is provided to passengers who require additional support and assistance. The airline’s electric wheelchairs are designed to be comfortable and safe, with features such as adjustable seats, footrests, and armrests. The airline’s trained personnel are available to assist passengers in using the electric wheelchair, including charging the battery if necessary.

Boarding and Deplaning Assistance

Assistance is provided to passengers with mobility issues during boarding and deplaning. Passengers who require wheelchair assistance will typically be invited to board the aircraft first. It will allow them to take their seat comfortably before other passengers board. 

• The airline’s trained personnel are available to assist passengers in stowing their medical equipment or medication. 
• It will ensure that they are seated safely and comfortably. 
• Upon arrival at the destination, the airline’s trained personnel will retrieve the wheelchair and assist the passenger in disembarking. 
• They will also accompany the passenger through the airport to collect their luggage and medical equipment. Ensuring that they have everything they need before leaving the airport.

Airport Assistance

The airline provides wheelchair assistance services from the time passengers arrive at the airport until they depart. 

• The airline’s trained personnel are available to assist passengers in navigating through the airport. 
• It includes checking in, going through security, and boarding the aircraft. 
• They can also help passengers with any additional requirements, such as medical equipment or medication.

Additional Considerations

It is important to note that wheelchair assistance services are available for all flights, including international flights. The service is free of charge, and passengers are not required to provide medical certification to request the service. Passengers who require oxygen during the flight should inform them when making their booking.

Eligibility for Wheelchair Assistance

You get assistance services only if with mobility issues. Issues include those who have difficulty walking long distances, climbing stairs, or standing for extended periods. The airline also assists passengers with visual or hearing impairments. Passengers who require oxygen during the flight may also request wheelchair assistance.

How To Get Wheelchair Assistance United Airlines?

They are committed to providing wheelchair assistance services to passengers with mobility issues. The airline offers several options for requesting wheelchair assistance. It includes websites, mobile apps, email, phone calls, and at the airport. In this section, we will explore how to get wheelchair assistance through these different channels:

How To Book Wheelchair Assistance In United Airlines Through Website?

Their website offers an easy and convenient way to request wheelchair assistance for your upcoming flight. Here’s how:

• Visit the United Airlines website and click on the “My trips” tab.
• Enter your booking details and click on “Find.”
• Once your booking is displayed, click on “Edit” next to the passenger name for whom you want to request wheelchair assistance.
• Select “Special assistance” and choose “Wheelchair service.”
• You will then be prompted to enter the passenger’s specific requirements, such as whether they require a manual or electric wheelchair, and any additional notes or comments.
• Click “Continue” and review your request before submitting it.

How To Request Wheelchair Assistance On United Airlines Via App?

The mobile app is another convenient way to request wheelchair assistance for your upcoming flight. Here’s how:

• Open the app and click on “My trips.”
• Select the booking for which you want to request wheelchair assistance.
• Click on “Add special assistance.”
• Choose “Wheelchair service” and enter the passenger’s specific requirements, such as whether they require a manual or electric wheelchair, and any additional notes or comments.
• Review your request before submitting it.

How Do I Add Wheelchair Assistance On United Airlines Through Email?

If you prefer to request wheelchair assistance via email, you can send an email to customer service team. Here’s how:

• Send an email to the customer service team at customerrelations@united.com.
• Include your booking details and specify that you require wheelchair assistance.
• Provide details on the type of wheelchair required, whether it is a manual or electric wheelchair and any other specific requirements.
• Review your email before sending it.

How To Ask For Wheelchair Assistance At United Airlines Via Call?

If you prefer to speak with a customer service representative directly to request wheelchair assistance, you can call the customer service team. Here’s how:

• Call the customer service team at their official number.
• When prompted, select the option for special assistance.
• Specify that you require wheelchair assistance and provide details on the type of wheelchair required, whether it is a manual or electric wheelchair, and any other specific requirements.
• The customer service representative will review your request with you and make any necessary arrangements.

How To Get Wheelchair Assistance At Airport United?

If you did not request wheelchair assistance in advance, you can still request assistance at the airport. Here’s how:

• When you arrive at the airport, proceed to the check-in counter.
• Let the customer service representative know that you require wheelchair assistance.
• They will arrange for a trained personnel to assist you with your wheelchair needs, including boarding and deplaning, and navigating through the airport.

What to Expect at the Airport?

You might be wondering that How to Add Wheelchair Assistance in United Airlines? Once you have requested wheelchair assistance, here’s what you can expect at the airport:

• Meet and assist: Team will meet you at the check-in counter and assist you through the airport, including security checkpoints and boarding gates.

• Pre-boarding: If you have requested pre-boarding assistance, you will be allowed to board the aircraft before other passengers. It will ensure that you have enough time to get settled.
• In-flight assistance: If you require assistance during the flight, attendants will be happy to help.

Tips for a Smooth Wheelchair Assistance Experience

To ensure that your wheelchair assistance experience is as smooth as possible, here are some tips to keep in mind:

• Provide as much information as possible: When requesting wheelchair assistance, be sure to provide as much information as possible. It will be about your mobility needs and any other requirements you may have.
• Arrive early: To allow plenty of time for wheelchair assistance, arrive at the airport early.
• Communicate with the wheelchair assistance team: If you have any concerns or questions, don’t hesitate to communicate with the wheelchair assistance team.
• Pack essential items in a carry-on bag: Pack any essential items, such as medication or mobility aids. Pack it in a carry-on bag to ensure that you have them with you at all times.

Frequently Asked Questions